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Terms & Conditions

Ensuring clarity and transparency, safety and comfort with each project

Please click the section heading below for more information

​Terms of Service

This section covers: 

  • Quote Requests

  • Installation Criteria

  • Supply Only Orders

  • Customer Supplied Lumber/Materials

  • Returns

​Terms of Payments

This section covers:

  • Prepaid

  • Non-Account Customers

  • On-Account Customers

  • How to apply for Account

  • Deposit/Refund

  • Submitting a Deposit

  • Method of Payments

Policy

This section covers:

  • Lead Times

  • Stock Woods & Specialty Woods

  • Pre-Finishing Stairs & Railing products

Privacy Policy

This section covers:

  • How Creative Design Stairs & Railing Inc. uses any personal information that is collected

Warranty and Liability

This section covers:

  • Limited Warranty on Structural Components

  • Glass Warranty

  • Limitation of Liability

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