Limited warranty on Structural Components:

Creative Design Stairs & Railing Inc. warrants that its stairs/railings and accessories will be free from faulty parts and workmanship for a period of 365 days, covering the materials and installation used in manufacturing the stairs and railings. In the event Creative Design Stairs & Railing Inc. was not used for installation and this was a supply only order, then only the materials provided by Creative Design Stairs & Railing Inc. are covered under warranty.

 

Glass Warranty:

We guarantee the glass provided against manufacturing defects for a period of 1 week from the date of installation. This warranty covers defects such as air bubbles, distortions, or any imperfections that are not caused by improper handling or installation. Should you discover any manufacturing defect within this period, we will provide a replacement or repair the defective glass at our discretion. If the glass was a supply only order and installed by other, the glass must be inspected for any defects and immediately addressed upon pick-up to claim the warranty.

 

This warranty does not cover any damage caused by misuse or neglect of the product and/or the stain and/or paint applied to the stairs and railings by others.

 

Colour variations in wood are a natural occurrence due to species, age, character and exposure to UV light or sunlight. For these reasons, new and/or replacement may not match display samples and/or existing. Due to colour variations of product and/or samples, Creative Design Stairs & Railing Inc. is not responsible for the consumer matching stairs/railings to other wood products, such as cabinets, floors, trim and mouldings.

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Natural occurring wood characteristics such as variations in grain, colour, mineral streaks and knots are not considered defects.

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Normal exposure to sunlight will bring about changes in the shading of any hardwood as it ages. Runners will block sunlight and may give the appearance of discolouring under the runner. This is not a product defect. Rubber backed or other non-ventilated rugs should never be used.

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Damage due to water and/or moisture including but not limited to damage resulting from broken or leaking pipes, wet mopping, weather conditions or natural disasters is excluded from the warranty.

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Hardwoods, being a natural product, will continue to expand and contract through heating and non-heating seasons. More importantly your interior environmental controls which continually provide stable temperature and relative humidity has more of an effect.

Creative Design Stairs & Railing Inc. warranty does not cover expansion or contractions resulting in separation between boards or damage caused by low or excessive humidity and/or failure to have materials finished within a timely manner. Creative Design Stairs & Railing Inc. warranty does not cover indentations, scratches, stains or damage caused by negligence, fire, water, moisture, excessive heat or excessive dryness, erosion, pebbles, sand or other abrasives, pets or marks/stains caused by animals, insects,  normal wear and tear including but limited to; shoes, slippers, high traffic through daily use.  Weather conditions or natural disasters, colour variations, improper maintenance, discolouration/sun damage to stair and railings caused by lack of proper window coverings, wet mopping, improper wood cleaners, insufficient protection, misuse or improper alterations of the original manufactured product.

 

*PLEASE NOTE: It is the responsibility of the customer to ensure adequate humidity levels are appropriate within the home or it will void the warranty.

 

 

YOUR WARRANTY STARTS ONCE YOUR PROJECT/MATERIALS HAS BEEN PAID IN FULL OR OTHERWISE STATED.

 

 

Limitation of Liability

 

Fulfillment of Creative Design Stairs & Railing Inc. warranty obligations shall be the customer’s exclusive remedy and Creative Design Stairs & Railing Inc. limit of liability for any breach of warranty or otherwise. In no event will Creative Design Stairs & Railing Inc. be responsible for or liable for special, incidental or consequential losses or damages.